FAQs

Frequently Asked Questions (FAQs)

1. What is your delivery timeframe?
   Our standard delivery time is typically 3 to 5 days. For customized parcels, the delivery timeframe extends to about 7 to 8 days.

2. What payment methods do you accept?
   We accept online payments via credit and debit cards. Additionally, we offer a Cash on Delivery (COD) option for your convenience.

3. What is your return policy?
   We accept returns only if the product is damaged or defective from our side. Please note that the product must be unused, in its original condition, and with tags intact. Products can be returned for an exchange within 7 days of delivery. If the tags are removed or the product is used, we will not be able to process a return.

4. How can I modify or cancel my order?
   If you need to make changes to your order or cancel it, please contact our team via the WhatsApp button available on our website. Our team will assist you promptly.

5. How can I contact customer support?
   You can reach our customer support team through the WhatsApp button on our website, via the email address provided on our Contact Us page, or by calling the phone number listed there. We’re always here to help!