We want you to be happy with your Thread Stitch purchase. If something isn’t right with your order, we’re here to help. This policy explains our return, exchange, and refund process.
At Thread Stitch, we want you to feel confident when shopping with us. If you receive an incorrect, damaged, defective, or eligible item that you are not satisfied with, you may request a return or exchange within the applicable return period.
Please review the conditions below before sending an item back to us.
Return or exchange requests must be submitted within 7 days of receiving your order.
Requests made after this period may not be accepted, except where required by applicable law or where Thread Stitch agrees otherwise.
We recommend contacting us as soon as possible if there is an issue with your order.
An item may generally be eligible for return or exchange when:
For hygiene, product condition, and resale reasons, some items may not be eligible for return or exchange.
A return may be rejected if the item has been:
If you receive a wrong, damaged, or defective item, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, we may ask you to provide photographs or a short video showing the product, packaging, shipping label, and the issue.
Once the issue is verified, Thread Stitch may arrange an exchange, replacement, or refund depending on the circumstances and product availability.
If you ordered the wrong size, you may request a size exchange within the applicable return period, subject to product availability.
The item must be unused, unworn, unwashed, undamaged, and returned with its original tags and packaging.
If the requested size is unavailable, we may offer another available size, store credit, or another suitable solution depending on the circumstances.
If you simply change your mind after receiving your order, a return or exchange may be accepted only if the product meets our return conditions and the request is made within the applicable return period.
Return shipping or other applicable costs may be deducted from the refund or may be the responsibility of the customer, depending on the reason for the return.
If the return is due to an incorrect, damaged, or defective product caused by Thread Stitch, we will work with you to arrange the appropriate return process.
If the return is due to a change of mind, incorrect size selection, or another reason attributable to the customer, return delivery charges may apply.
Once we receive and inspect the returned item, we will determine whether it meets the applicable return requirements.
If the return is approved, the eligible refund will be processed through the applicable payment method or another agreed method.
The time required for the refund to appear in your account may depend on the payment provider, bank, or financial institution.
For Cash on Delivery orders, a refund cannot be returned through the original COD payment method because no electronic payment was made at checkout.
Where a refund is approved, Thread Stitch may request appropriate bank account or digital payment details so that the refund can be transferred to the customer.
Customers should provide accurate payment details. Thread Stitch cannot be responsible for delays or failed transfers caused by incorrect information supplied by the customer.
Products purchased during a sale, clearance, special promotion, or other discounted offer may have different return or exchange conditions.
Any special return conditions applicable to a promotional product will be clearly communicated on the relevant product page, promotion, or at checkout.
Defective, damaged, or incorrectly supplied products will remain subject to applicable consumer rights and our applicable return process.
To request a return or exchange, contact Thread Stitch through the contact details provided below.
Please include your order number, customer name, reason for the return, and photographs or other information where relevant.
Please do not send an item back before receiving return instructions from our team.
All returned products may be inspected before an exchange or refund is approved.
If an item does not meet the return conditions described in this policy, Thread Stitch may decline the return and arrange for the product to be returned to the customer.
Unless required by applicable law, shipping charges, return delivery charges, or other third-party charges may not be refundable where the return is requested for reasons attributable to the customer.
We will communicate any applicable deductions or charges before processing the final refund where reasonably possible.
Nothing in this Refund & Return Policy is intended to remove or restrict any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Thread Stitch aims to handle return and refund requests fairly, transparently, and in accordance with applicable requirements.
Contact our customer support team with your order number and details about the issue. We’ll guide you through the next steps.
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